Support Materials

With a complex home addition like a solar PV system, it is only right for a homeowner to have questions about their system and be supplied with the right tools to ensure it is working optimally. With any appliance, there can be some hiccups that require user intervention. To help you fix some of the more common problems, we’ve put together this handy page full of useful technical support material. From full system reset procedures to battery force charge settings, to links to the solar monitoring apps, we’ve got you covered with all your technical support needs. The information you can find here goes a long way in helping to help give you a better understanding of how your system works, and what measures to take to ensue you get up and running again, enjoying all the benefits of your newly installed renewable energy system.

General Support Materials

SOFAR Support Materials

SOLIS Support Materials

Support Manuals

SOLIS

SOFAR

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Gillian Hooper
Gillian Hooper
02/02/2024

We had a problem with pigeons getting under the solar panels on the roof. From the first contact with Home Smart Energy, this issue was dealt with in a friendly and professional manner.
Jordan in the sales development team, was very helpful and put a lot of effort into ensuring we got the best possible price for the work. He was a great point of contact.
The roofers were professional, efficient and tidy. The work was done to a high standard and in a very timely manner.
I have nothing but praise for the way the work was carried out from beginning to end.

G Barton
G Barton
25/01/2024

Just had my solar panel installation finished and I couldn’t be happier – the initial surveyor was very clear and helpful with any queries, the scaffolders were quick and efficient, the installers were the same, and finally the electrician who hooked it all up did a fantastic job. Any queries asked of Home Smart Energy were also dealt with quickly and clearly.

The costs were also very reasonable.

Best of all, I am immediately seeing savings from using my solar panels, and it’s only been a day.

Dealing with Home Smart Energy has been a pleasure from start to finish and I wouldn’t hesitate to recommend them.

PS If you’re interested in getting solar panels and your council contacts you about ‘Solar Together’ where installers bid for you and others’ jobs as a ‘group buy’ (thereby reducing the cost as you’re buying in bulk), do it, it’s a great way to save on costs and have peace of mind as it’s council-backed – this is what led me to Home Smart Energy who won the tender.

Toby Scamell
Toby Scamell
09/01/2024

Home Smart Energy installed our solar panel system in August 2022.

The scaffolders were awful and broke a number of tiles as the scaffolding wasn’t put on boards and rested directly on top of the ridge tiles, which obviously cracked.

They also damaged a couple of tiles on the other side of the property whilst trying to throw up scaffolding parts, and missing. Whilst this is not the direct fault of Home Smart Energy, it was a bad experience. We had to pay in full before they were able to chase the scaffolding team to come out and fix the roofing issues.

These issues were eventually worked through. Unfortunately on 24th Dec 2023 (1 year 4 months on from installation) the Solis system sent an email stating the AC had failed. Upon investigation, the fuse had blown, so tried to push it back up, only to be met with lots of clicking, sparks and eventually the bang as the fuse cut out again. Upon further investigation it seems this part has failed and burnt out, thankfully the fuse worked and cut out before the burning could turn into anything worse!

As for the provided Solis system, we have been very happy with the product and overall installation, and the price was competitive.

I am awaiting response as to when this will be fixed and will adjust my rating accordingly.

Update1: an engineer was meant to visit the property to fix the above issue. The engineer never turned up and no communication from Home Smart Energy. Waste of a days annual leave. Have adjusted the rating down to 2 stars now sadly. Still awaiting this to be fixed so we can have a solar system again.

Update2: engineer called a few minutes after update 1 at 1715 and will be here in 45 minutes, sounding more promising this will be fixed 🙂

Update3: engineer arrived and was very professional, polite, efficient and helpful. Daniel is a great asset to the company, excellent work ethic and customer service skills. Thank you Daniel and Home Smart Energy for coming out to address this issue. Due to Daniel’s high level of service I’m changing to a 5* review.

Uffy
Uffy
21/11/2023

Except for the scaffolders rescheduling the work several times, the rest of the installation went like clockwork. The electrician Daniel, and the Roofers Tom and his mate (sorry, forgot his name) have to be commended for their attitude, courtesy, politeness, friendliness and work rate. Likewise, all office staff that I have dealt with have also been very friendly with a great attitude. I would recommend this company and its workforce without hesitation. Well done Home Smart Energy.

Joshua Searle
Joshua Searle
20/11/2023

My experience with Home Smart Energy has been great. Michelle has been super helpful and is quick to respond to any questions I’ve had.

Catherine May
Catherine May
16/11/2023

A good job, well done. Thank you.

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Home Smart Energy is a trading style of Smartfoam Ltd. Registered Address and Trading Address: Lynnem House, 1 Victoria Way, Burgess Hill, RH15 9NF. No. 09925135. Our VAT Registration No. 230912243. We are authorised and regulated by the Financial Conduct Authority FRN789507.

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