Monitoring App Issues

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SOLARMAN 2.0 app not working, logo is supplied to help identification

SOLARMAN 2.0 App not working

Home Smart Energy are aware that the ‘SOLARMAN 2.0’ mobile monitoring app that many of our customers utilise is no longer functional and not showing the information it used to. The app developers regrettably provided short notice to this change which has rightfully caused many customers to contact us to resolve this issue.

Customers are now advised to download the ‘SOLARMAN SMART’ mobile monitoring app from your native app/play store. You can find a direct link to download the app on our support manuals page.

To log into this new platform use the same login credentials you used to log into the previous monitoring tool. If you do not know, or have forgotten your previous login information, please email tsa@homesmartenergy.co.uk with your customer reference number. A member of the Technical Support Team will get back to you promptly.

Home Smart Energy apologises for any inconvenience caused as a result of the SOLARMAN 2.0 app not working. This is unfortunately a situation that is out of our control. Despite this, we are doing out best to resolve the issue and make sure all our customers are aware of the update.

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