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August 2023 Monitoring App Issues

Home Smart Energy are aware that the ‘SOLARMAN 2.0’ mobile monitoring app that many of our customers utilise is no longer functional and not showing the information it used to. The app developers regrettably provided short notice to this change which has rightfully caused many customers to contact us to resolve this issue.

Customers are now advised to download the ‘SOLARMAN SMART’ mobile monitoring app from your native app/play store, and to log into this new platform using the same login credentials used to log into the previous monitoring tool. If you do not know, or have forgotten your previous login information, please email tsa@homesmartenergy.co.uk with your customer reference number. A member of the Technical Support Team will get back to you promptly.

Home Smart Energy apologises for any inconvenience caused as a result of this update to the monitoring platform.

Home Smart Energy

With a complex home addition like a solar PV system, it is only right for a homeowner to have questions about their system and be supplied with the right tools to ensure it is working optimally.With any appliance, there can be some hiccups that require user intervention. To help you fix some of the more common problems, we’ve put together this handy page full of useful technical support material. From full system reset procedures to battery force charge settings, to links to the solar monitoring apps, we’ve got you covered with all your technical support needs.The information you can find here goes a long way in helping to help give you a better understanding of how your system works, and what measures to take to ensue you get up and running again, enjoying all the benefits of your newly installed renewable energy system.
Solis cloud




SOLARMAN Smart





 

 

Solis Cloud App Walkthrough

 

 

Data Logger Configuration

 

 

Battery and inverter Restart Procedure

 

Our Process

Remote Survey

Surveyor's Visit

installation

System Handover

Confidence Starts With The Best Technology

Three Reasons to Choose Home Smart Energy Solar Panels

Trusted Durability

Home Smart Energy install solar panels that are engineered with the aim to operate flawlessly in real-world environments.

Proven Reliability

We aim to ensure your solar panels operate with uncompromised performance and dependable results.

Customer support AFTER your Install

We have a dedicated Customer Service team and Technical department for any problems or queries you may have, even after install!

Our Services

Firstly, we’re an environmentally friendly renewable energy company offering a broad portfolio of technologies, products, & solutions to our clients globally

Solar As A Service

The price for household energy supply has been all but skyrocketing for the last couple of decades.

PV Storage

This system will always aim to minimize your property using power from the grid. If there is power in the battery, and the renewable source is not covering the house load, it will deploy power before calling on the grid.

EV Charger

Homeowners will benefit from grid-tied microgeneration systems, like wind or solar generation.

Home Smart Energy Has Over 25 Years’ Worth Of Experience In The Renewables Industry

Although as a company, Home Smart Energy are young, our personnel have over 25 years' worth of experience

Why Choose Home Smart Energy?

Be Rewarded

Make a saving

Protect Your Planet

Stay In Control

See what our customers have to say

Home Smart Energy
Home Smart Energy
4.2
Based on 29 reviews
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Jennifer HancoxJennifer Hancox
21:00 24 May 22
Very impressed and pleased with the efficiency and very pleasant demeanour of all those involved with the installation of solar panels on our roof. The surveyor was very helpful; PRS Scaffolding gave plenty of warning before erecting and and dismantling the scaffolding; the solar panel team and the electrical engineers worked well with the minimum of mess. Special thanks to the very patient engineer who set up the App on my tablet! Just amazed how much electricity is generated on a sunny day. Thanks Home Smart Energy.
Scott JomoScott Jomo
11:00 25 Mar 22
Professional, knowledgeable and friendly - perfect combination for an investment as large as solar panels. Happy to answer any questions you may have. Well worth calling them. Never had a bad phone call with them. Exemplary customer service! Never bothered writing reviews before, but I have for this company. Call them - best decision you'll make.
Jon BoughtonJon Boughton
19:50 14 Feb 22
Homesmart Energy Supplied and installed solar panels plus an integrated inverter & battery system for our house under Surrey's "Solar Together" scheme. Very good service, good equipment, and installed in less than a day. Arranged for survey and scaffolding, so it was all well planned and executed. All paperwork done for us to enable ready application for a feed in tarriff, and followed up with full documentation pack + insurance backed warranty scheme. All said, very well done.
James CheethamJames Cheetham
17:45 11 Feb 22
Abs brilliant! The work took just a day. Thanks to Patrick and Jace for installing the panels so quickly and Simon for working to complete the electrics on the same day. On line and working great.
Steven HirdSteven Hird
17:16 11 Feb 22
All aspects of the installation were well-communicated. Everyone involved (surveyor, scaffolders, panel installers, electricians, office staff) were friendly, helpful and efficient. Where things needed changing, they were quickly resolved. All round, a great service.
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Home Smart Energy is a trading style of Smartfoam Ltd. Registered Address and Trading Address: Lynnem House, 1 Victoria Way, Burgess Hill, RH15 9NF. No. 09925135. Our VAT Registration No. 230912243. We are authorised and regulated by the Financial Conduct Authority FRN789507.

We are a credit broker not a lender and offer facilities from a panel of lenders. Finance is subject to status and affordability. Registered in England and Wales.

Stock Photos have been used for Illustration Purposes only.

Home Smart Energy

01444 708252

info@homesmartenergy.co.uk

Lynnem House,
1 Victoria Way,
Burgess Hill
RH15 9NF

copyright @Home Smart Energy