At Home Smart Energy, we understand that choosing the right renewable energy solutions for your home or business can raise many questions. Our FAQ page is designed to provide clear, concise answers to some of the most common queries about our solar panel systems, battery storage solutions, EV chargers, and more. Whether you’re curious about the installation process, the benefits of our products, or our company credentials, you’ll find the information you need here. If you have any additional questions, please don’t hesitate to contact our expert team for personalised assistance.
How do solar panels work?
How much do solar panels cost?
How long do solar panels last?
Do solar panels work during cloudy weather?
What maintenance do solar panels require?
What is battery storage and how does it work?
How much does a battery storage system cost?
How long do battery storage systems last?
Can I add battery storage to my existing solar system?
What are the benefits of battery storage?
What types of EV chargers are available?
How much does it cost to install an EV charger at home?
How long does it take to charge an electric vehicle?
Can I install an EV charger myself?
Are there incentives for installing an EV charger?
How can solar panels reduce my electricity bills?
What is net metering and how does it work?
What are the financial incentives for installing solar panels?
How long does it take for a solar system to pay for itself?
What other ways can I improve my home's energy efficiency?
How long does it take to install a solar system?
What is involved in the solar panel installation process?
Do I need to prepare my home for solar panel installation?
What happens if my solar panels are damaged?
How often do solar panels need to be inspected?
How do I register for a tariff to get paid for the excess energy I send back to the grid?
Who is responsible for registering my system with the National Grid?
When do I get my post installation certificates/documents?
G10/04/2024My property's layout made this a slightly difficult installation, for both the solar panels and the storage battery, and so there were inevitably a few glitches along the way. What was most impressive was that at every turn the customer services and technical support staff were immediately on the case and could not have been more helpful. I have rarely experienced such friendly and supportive service - it almost made it a pleasure to have some minor issues to deal with. I'd highly recommend this company based on my experience.
Ekta Pant04/03/2024We had a massive 8KW , 26 panels installation of solar energy completed by Home Smart energy just recently. The entire process went without any issues - right from the initial surveys to the installation surveys and the actual installation. Richard and Tom installed our panels on the roof and did a through job . They went above and beyond and even cleaned up our roof, gutters and other wiring and removed an old satellite dish pole. 5 stars all the way and highly recommended
Maggie Somerset17/02/2024Faultless service from initial contact to final installation. Knowledgeable salesman, competent electrician and installers. They came, they saw, they installed, they checked it was working, they left everything tidy. I'm sure any after sales care will be of just the same standard. Panels and batteries have been in place for just over 3 months and we can generate and store electricity and I hope to be able to export spare electricity to the grid.
Richard Taylerson16/02/2024knowledgeable team but with no hard sell. quick responses to questions and all organised very efficiently. best price for comparable product and installation team also very good and punctual.
Edward Cranford16/02/2024I've been very impressed with Home Smart Energy. They fitted my Solar panel array and battery storage system March 2023. Since then whenever I've needed to call the Technical department for any minor issues they have always been more than willing to assist me. Very proactive company. I have no hesitation in recommending them.
Richard12/02/2024Great experience, Tom and Richard did an efficient job fitting the panels and electrician Tom likewise in doors Thank you all
Lianne Groves10/02/2024We received a letter in the post from our local council regards solar and exploring different tenders. Smartfoam were the company to win the tender and they have been a breeze to deal with. The flyer came through in October and the panels were installed by January. Good communication, everything has been quick and efficient. Install was very fast (we had 13 panels and battery). No mess no damage. Everything was explained and the app system is a great idea, love watching the In going and out going stats. All the documentation was received within days of completion too. Highly recommend. Thank you.