Privacy Policy

One of our core values here at Home Smart Energy, trade name of Smart Foam Ltd,  is ensuring rigorous customer care at all levels. This includes protecting you and your data. 

If you have any requests concerning your personal information or any queries with regard to these practices please contact us

What we collect and why

We collect personal information from visitors to this web site when you email us your details and through enquiry forms. Other than this, we do not store or capture personal information but simply log your IP address (this is the technical standard which ensures messages get from one host to another and that the messages are understood) which is automatically recognised by the web server. When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

This is for the purpose of:

Identifying potential customers

Dealing with your requests and enquiries

Providing you with information about out products and services

We do not sell personal information collected through this site or use your personal information for any other purposes than those stated above.

Cookies and GDPR Compliance

Our website uses cookies to enhance your browsing experience and provide personalised content. Cookies are small text files stored on your device that help improve site functionality, analyse usage patterns, and offer tailored advertising.

We are committed to ensuring your privacy and data protection in line with the General Data Protection Regulation (GDPR). By using our website, you consent to the use of cookies in accordance with this Cookies Policy. You have the option to manage cookies through your browser settings or by utilising cookie consent management tools.

We use both session and persistent cookies to understand how you interact with our site, optimise performance, and offer you relevant content and advertisements. We do not share your personal information gathered through cookies without your explicit consent.

If you have any concerns about the use of cookies or your privacy rights, please review our Privacy Policy or Contact Us at info@homesmartenergy.co.uk. Your continued use of our website signifies your acceptance of our cookie usage and GDPR compliance.

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

We may share your personal information with fraud prevention agencies. If false or inaccurate information is provided and fraud is identified, details of this fraud will be passed to those agencies to prevent fraud and money laundering.

We may ask you to provide physical evidence of identity verification as a lender will search the files of credit reference agencies which will keep a record of their search, whether or not your application for a loan proceeds. This is not seen by us or shared with any other 3rd parties unless written consent is received from you.

To comply with Anti-Money Laundering regulation, there are times when the lender will need to confirm or re confirm your name and address. This is not seen or shared with any other 3rd parties unless written consent is received from you.

In the unlikely event of us receiving Special Category Data as defined in GDPR https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/special-category-data/ Smartfoam ltd will inform you of the receipt of this information to discuss the deletion of this data.

Smartfoam ltd will not disclose personal information to other companies and suppliers as we do not use third parties to process your data.

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this web site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

If we collect any personal data from you, you have the right to receive/amend/delete information about the personal data we hold about you. Smartfoam ltd do not charge a fee for this unless we believe the request is excessive or unfounded. If we refuse a request we will tell the individual why and that they have the right to complain to the supervisory authority and to judicial remedy. Smartfoam ltd will do this without undue delay and at the latest within 1-month.
If at any time you no longer wish to receive any of our e-bulletins, newsletters or other information for which you have subscribed our partner retailer process, then please contact us so that we can remove your relevant details.

We may make changes to this Privacy Policy from time to time. You should check this page regularly to see our most up to date policy. We will tell you about any changes to this Privacy policy by showing the date of the changes in the ‘Last updated’ section below. By using the website after the date we make any changes, you are agreeing to the changes.

Home Smart Energy is a trading style of Smartfoam Ltd. Registered Address and Trading Address: Lynnem House, 1 Victoria Way, Burgess Hill, RH15 9NF. No. 09925135. Our VAT Registration No. 230912243. We are authorised and regulated by the Financial Conduct Authority FRN789507.

We are a credit broker not a lender and offer facilities from a panel of lenders. Finance is subject to status and affordability. Registered in England and Wales.

Stock Images have been used for illustrative purposes only.

Our Terms and Conditions are here.