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With a significant home addition like a solar PV system, it is only right for a homeowner to have questions about their system and be supplied with the right tools to ensure it is working optimally. With any appliance, there can be some hiccups that require user intervention. To help you fix some of the more common problems, we’ve put together this handy page full of useful technical support material. From full system reset procedures to battery force charge settings, to links to the solar monitoring apps, we’ve got you covered with all your technical support needs. The information you can find here goes a long way in helping to help give you a better understanding of how your system works, and what measures to take to ensue you get up and running again, enjoying all the benefits of your newly installed renewable energy system.
SOLIS
+1 866 438 8408
SOFAR
+49 7121 31767-0
FOX ESS
+48 727 012 923
G10/04/2024My property's layout made this a slightly difficult installation, for both the solar panels and the storage battery, and so there were inevitably a few glitches along the way. What was most impressive was that at every turn the customer services and technical support staff were immediately on the case and could not have been more helpful. I have rarely experienced such friendly and supportive service - it almost made it a pleasure to have some minor issues to deal with. I'd highly recommend this company based on my experience.
Ekta Pant04/03/2024We had a massive 8KW , 26 panels installation of solar energy completed by Home Smart energy just recently. The entire process went without any issues - right from the initial surveys to the installation surveys and the actual installation. Richard and Tom installed our panels on the roof and did a through job . They went above and beyond and even cleaned up our roof, gutters and other wiring and removed an old satellite dish pole. 5 stars all the way and highly recommended
Maggie Somerset17/02/2024Faultless service from initial contact to final installation. Knowledgeable salesman, competent electrician and installers. They came, they saw, they installed, they checked it was working, they left everything tidy. I'm sure any after sales care will be of just the same standard. Panels and batteries have been in place for just over 3 months and we can generate and store electricity and I hope to be able to export spare electricity to the grid.
Richard Taylerson16/02/2024knowledgeable team but with no hard sell. quick responses to questions and all organised very efficiently. best price for comparable product and installation team also very good and punctual.
Edward Cranford16/02/2024I've been very impressed with Home Smart Energy. They fitted my Solar panel array and battery storage system March 2023. Since then whenever I've needed to call the Technical department for any minor issues they have always been more than willing to assist me. Very proactive company. I have no hesitation in recommending them.
Richard12/02/2024Great experience, Tom and Richard did an efficient job fitting the panels and electrician Tom likewise in doors Thank you all
Lianne Groves10/02/2024We received a letter in the post from our local council regards solar and exploring different tenders. Smartfoam were the company to win the tender and they have been a breeze to deal with. The flyer came through in October and the panels were installed by January. Good communication, everything has been quick and efficient. Install was very fast (we had 13 panels and battery). No mess no damage. Everything was explained and the app system is a great idea, love watching the In going and out going stats. All the documentation was received within days of completion too. Highly recommend. Thank you.
